This is the privacy notice of Church Farm Ardeley CIC
This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
We have appointed a data protection officer (DPO) who is responsible for ensuring that our policy is followed.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our This email address is being protected from spambots. You need JavaScript enabled to view it..
We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:
Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.
Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
Your financial data includes information such as your bank account and payment card details.
Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.
Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.
We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.
For example, we may aggregate profile data to assess interest in a product or service.
However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.
Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
We may collect special personal information about you if there is a lawful basis on which to do so.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us This email address is being protected from spambots. You need JavaScript enabled to view it. However, if you do so, you may not be able to use our website or our services further.
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
For example, we may process your data on this basis for the purposes of:
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
Examples include:
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it.
We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of [WorldPay / SagePay / PayPal / MoneyBookers / Stripe] or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
We are registered under the direct debit guarantee scheme. This provides for the customer's bank to refund disputed payments without question, pending further investigation. Direct debits can only be set up for payments to beneficiaries that are approved originators of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.
If you send us information in connection with a job application, we may keep it in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.
If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
[We provide more information about the cookies we use in our cookie policy].
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside the European Union.
For example, some of the software our website uses may have been developed in the United States of America or in Australia.
We use the following safeguards with respect to data transferred outside the European Union:
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
To obtain a copy of any information that is not provided on our website you should contact us to make that request.
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
If you wish us to remove personally identifiable information from our website, you should contact us to make your request.
This may limit the service we can provide to you.
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
We do not sell products or provide services for purchase by children, nor do we market to children.
If you are under 18, you may use our website only with consent from a parent or guardian
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
If you are not happy with our privacy policy or if you have any complaint then you should tell us.
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us.
1. The Online Store – how does it work?
2. Sign up to a Regular Farm Box
3. Church Farm Store Direct to your Door - Local Delivery
4. Church Farm Store Direct to your Door - National Delivery
5. Contact Details and Personal Information
6. I'm not satisfied with my order
7. Farm Membership
8. Contact Us
1. The Online Store – how does it work?
Enjoy fresh local food direct to your door at supermarket prices.
Sign up to a Regular Farm Box – choose from a selection of Church Farm high welfare meat, freshly picked vegetables, salad and herbs, fresh fruit, free range orchard eggs, handmade bread baked that day as well as a selection of staples. Picked, packed and ready for free weekly, fortnightly or monthly delivery or collection
Church Farm Store Direct to your Door - Order Church Farm, local and organic produce for local or national delivery. See Delivery FAQ for further information.
2. Sign up to a Regular Farm Box
It’s more than a box scheme…
Fresh local food direct to your door Each farm box is tailored by you and can contain all or a selection of Church Farm high welfare meat, the best tasting varieties of vegetables, fresh free range eggs and non air-freighted organic fruit, as well as organic cheese, milk, butter and bread. All our weekly and fortnightly farm box customers receive . Members gain a deeper involvement with the farm and build a connection to the land and the food produced from it. Membership benefits include free family farm tractor tours and farm experience days every season, 20% off all workshops, events and camping.
Sign up to a regular farm box
Step 1: Check that we deliver to your area
Step 2: Choose the contents of your farm box and frequency of your box i.e. weekly, fortnightly or monthly
Step 3: Fill in your details, choose your delivery/collection option
Step 4: Submit your order online by 10am on a Wednesday to qualify for that week’s delivery/collection
Alternatively, you can order by calling 01438 861 447 or by popping into the Farm Store.
Then leave everything else to us. Your box will be picked, packed and delivered or ready to collect every week. You can always specify likes and dislikes, change, suspend or cancel your order – by contacting us by 10am on a Wednesday prior to delivery/collection.
Flexibility: Dislikes, special requests and add ons
Because every household is different, we’ve designed our box system so that you can from each of the elements we have available (veg, fruit, meat etc.). Even though the contents of each of these elements are generally fixed, we understand that sometimes there are things that you don’t like or are allergic to – in which case you may like to express particular preferences or special requests. We allow a maximum of 2 dislikes for each element of your box – assorted seasonal vegetables, fruit bags and meat. When you express a dislike, this item will be replaced by something else that we have in stock.
Please let us know if you have any dislikes or special requests for future orders. Depending on what the special request may be, you may have to incur an additional charge. Speak to the team on 01438 861 447, email This email address is being protected from spambots. You need JavaScript enabled to view it. or pop into the Farm Store for further information. You can specify any special requests in check out.
Farm Box Delivery
Free delivery every Friday within 10 miles of the farm (including Letchworth, Stevenage, Hitchin, Ware, Hertford, Buntingford, Welwyn, Royston and all the villages in between). Minimum spend £10.
When signing up, it is your responsibility to check whether we deliver to your address. If you place an order and your address is not within a 10 mile radius of the farm then you will still be charged and your box will not be delivered as we are unable to refund online transactions.
What will you do if I’m not in?
When placing your order, you are responsible for making suitable arrangements for the storage of your produce and leaving delivery instructions if you’re not in. We can leave your box anywhere you like - at the back door, under a bush or with a neighbour. You’re more than welcome to put a cool box out for us too. Once your box has been left in your "safe place" we cannot be accountable for any perished, damaged or stolen items. We will post a note through your door to let you know that we’ve been.
We can also deliver to your workplace if you prefer. Please make sure that you give us the appropriate address when placing your order as well as clear delivery instructions.
Unable to deliver/Late delivery?
If we are unable to deliver to you or have to deliver late for reasons beyond our control e.g. adverse weather conditions, vehicle breakdown, traffic congestion, etc. we cannot accept liability for any inconvenience or loss that this causes. We will make every effort to make sure that your produce reaches you safely.
We endeavour to keep the delivery day and times the same but we reserve the right to change the day or times temporarily or permanently.
Collection from the Farm
Escape the supermarket and enjoy collecting your weekly groceries from the Farm Store at Church Farm every Friday during opening hours.
FREE Drop Off Points
Conveniently collect your weekly order from one of our drop of points, or start a new one. Current drop off points:
What’s your preferred method of payment?
Our preferred method of payment for signing up to the farm box scheme is to take your credit or debit card details and charge your card for the appropriate amount each week. Payment for the amount owed will be processed each week in advance of delivery, after the Wednesday 10am deadline for changes, suspension and cancellations. We accept Visa, Visa Delta, Visa Electron, Mastercard, Maestro and Solo. Alternatively, you could set up a standing order or pay by cash, cheque or credit/debit card on a monthly basis. Please contact the team for further information.
We will contact you within 72 hours of your first box delivery/collection to confirm your details and to set up regular payment. If we have been unable to make contact with you before 10am on the Wednesday of the following week, your box will be prepared ready for delivery or collection and a non-refundable charge will be incurred.
If payment is refused…
…there will be a £1.50 administration charge. We also reserve the right to suspend your delivery/collection.
Will I be charged for changing, suspending or cancelling my order?
No provided that you let us know by 10am on Wednesday prior to delivery/collection. However, if you have a special request we reserve the right to charge an additional fee.
Changes in price…
Prices are correct at time of publication. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
3. Church Farm Store to your Door - Local Delivery
What can I order for local delivery?
You can order anything from our full range of produce: high welfare Church Farm meat, Church Farm, local and organic fruit and veg, organic milk, cheese and butter, free range eggs, home cooked ready meals and pizzas, jams, chutneys and sauces, household essentials, natural bodycare products, organic drinks and alcohol and natural pet food.
Where do you deliver locally?
We deliver within 15 miles of the farm (including Letchworth, Stevenage, Hitchin, Ware, Hertford, Buntingford, Welwyn, Royston and all the villages in between).
When do you deliver locally?
Order HERE by 12pm and you can get FREE same day delivery. Available everyday Monday to Sunday, between 5-7pm. You can also order up to 7 days in advance.
Please note: Once you've placed your order through the online store you will not be able to cancel your order.
How much do you charge for local delivery?
Delivery is free if you live within 15 miles of the farm. Please see National Delivery FAQ below if you're interested in delivery beyond the 15 mile radius.
Is there a minimum spend for free local delivery?
Yes. The minimum spend is £50 for free local delivery.
What if I'm not in?
If you're not sure whether you're going to be in, please ensure that you leave delivery instructions in the checkout process. You're more than welcome to put a cool box out for us too. Please note we cannot be responsible for any perished, damaged or stolen items once left in your "safe place." We will post a note through your door to let you know that we've been.
We can also deliver to your workplace if you prefer. Please make sure that you give us the appropriate address when placing your order as well as clear delivery instructions.
Unable to deliver/Late delivery?
If we are unable to deliver to you or have to deliver late for reasons beyond our control e.g. adverse weather conditions, vehicle breakdown, traffic congestion, etc. we cannot accept liability for any inconvenience or loss that this causes. We will make every effort to make sure that your produce reaches you safely.
What’s your preferred method of payment?
We accept Visa, Visa Delta, Visa Electron, Mastercard, Maestro and Solo.
If payment is refused…
…there will be a £1.50 administration charge. We also reserve the right to suspend your delivery.
Stock
In the unlikely event that the product is out of stock we will contact you by email to reschedule the delivery date, arrange an alternative product or a refund.
Changes in price…
Prices are correct at time of publication. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
4. Church Farm Store to your Door - National Delivery
What can I order for national delivery?
Only meat - which can be found in the Farm Butchery section of the online store - can be purchased for national delivery at the moment. Please note all of the meat is reared to high welfare standards at Church Farm and butchered on site.
How do you deliver meat safely?
The meat is vacuum packed and then packaged in insulated shipping boxes which are designed for the transportation of temperature sensitive goods. For extra insulation the meat is packed with gel ice packs which maintain a temperature of -5 degrees for over 30 hours when used with the insulated box.
Where do you deliver nationally?
We deliver to England and Wales. If your delivery address is in the Scottish Highlands and Islands, Isle of Man or Northern Ireland, please contact us as we may be able to make arrangements to deliver to you. We do not deliver internationally.
When do you deliver nationally?
Once you've placed your order through the Farm Butchery section of our online store, we will contact you to arrange a convenient delivery day. We deliver Monday to Friday 8am - 5pm. We may be able to deliver on a Saturday for a small surcharge - please contact us. We cannot, however, deliver on Sundays.
How much do you charge for national delivery?
Delivery to any destination in England and Wales (Monday - Friday 8am-5pm) to include postage, packing and VAT:
from £7.50 per delivery. This is subject to us receiving a quote from the courier. We will contact you to confirm the delivery charge when we have received your order. Do call us if any queries on 01438 861 447.
Is there a minimum spend for national delivery?
No.
What if I'm not in?
If you're not able to sign for your delivery, please ensure that you provide instructions of where the driver can leave the delivery in a safe place in the check out process. Please note, because meat is perishable the delivery will need to be left at your premises whether you are there or not. The courier cannot return the order to us or call again. Please note that delivery times may be extended during public and bank holidays or to exceptional circumstances.
Dispatching your Produce
If there is a problem dispatching your order we will contact you and arrange an alternative date or offer a full refund. Once the product has been dispatched it is out of our control. Where mistakes or losses occur we will usually replace your order, unless you have specified the wrong delivery address, or the order has been safely delivered, but you have neglected to retrieve it in reasonable time from the designated safe place at your premises.
What’s your preferred method of payment?
We accept Visa, Visa Delta, Visa Electron, Mastercard, Maestro and Solo.
If payment is refused…
…there will be a £1.50 administration charge. We also reserve the right to suspend your delivery.
Stock
In the unlikely event that the product is out of stock we will contact you by email to reschedule the delivery date, arrange an alternative product or a refund.
Changes in price…
Prices are correct at time of publication. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
5. Contact details and personal information
When ordering items online we will need to know your contact details, delivery address and payment details. It’s important that you leave us with appropriate contact details – e.g. telephone number and/or email address so that we can contact you if we need to discuss your order with you. For regular farm box customers especially, if any of these details change, please can you let us know.
Are my details safe?
Ordering online with us is safe and secure. We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. We encourage you to feel comfortable using your credit card to conduct commerce on our site.
6. I'm not satisfied with my order
If you are not completely satisfied with your order please let us know and we will endeavour to rectify the problem. Your feedback is always appreciated.
7. Farm Membership
All our weekly and fortnightly farm box customers receive free farm membership. Members gain a deeper involvement with the farm and build a connection to the land and the food produced from it. Membership benefits include free family farm tractor tours and farm experience days every season, 20% off all workshops, events and camping, free weekly newsletters and recipes and the advantage of being able to pick, pack and add items to their weekly box order through the online store. To become a farm member, all you need to do is sign up to start receiving a farm box on a weekly or fortnightly basis. For the first four weeks we will treat your order as a trial membership. Assuming that you are happy with your box after 4 weeks, you will become a full member and receive full farm membership. We reserve the right to withdraw membership if you cancel or change your box too frequently.
Contact Us
Call 01438 861 447
Email This email address is being protected from spambots. You need JavaScript enabled to view it.
Pop into the Farm Store
We are a not-for-profit farming, food, care and education farm. We aim to enhance the countryside, provide people with special needs opportunities, conserve wildlife and farm ecologically.
Our Farm, Shop and Cafe are open 7 days a week from 9am - 4pm (the cafe till 3.30pm weekdays)
* Day Visits - book a Farm Day Pass online, no charge for under two's and dogs welcome.
* Stay on the farm - book camping, glamping and cabin hire online. Order produce and essentials on our online farm shop.
* Farm produce & online shop - order eggs, meat, veg, fruit and essentials for delivery direct to your door.
We welcome corporate groups and events. From meetings and conferences to team building, celebrations and volunteering days everyone can contribute. We also run Aldenham Country Park.
Thank you for your support!
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"Hi Rachel, thank you so much! Cant wait to show everyone! The group feedback about the day trip and the fantastic job you did was amazing! It truly meant a lot, thank you again! Hope we can arrange another visit in the near future!"
"Thanks for a brilliant camping weekend, great camping, awesome farm, fab fire and delicious food in the shop and pub, will be back next year with a huge group of us!" John Chapman
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Church Farm
Ardeley, Stevenage
Hertfordshire, SG2 7AH
Telephone: 01438 861 447
Email: info@churchfarmardeley.co.uk
